Shortages Happen.
Submit a Shortage or Claim
Your customers can find their own claims form through the “Refund Request” button on their order in their Gather Flora account.
The Gather Flora Customer Refund Policy
Gather Flora takes local flower sourcing and quality control very seriously. It is our intention to always sell you impeccable product and we will work with you to make this right.
Despite flowers/foliage being a perishable product, we do have a 24-hour guarantee on all product we sell and will replace (when possible) or refund you should your purchased product fail within this time frame. We do carry a few incredibly beautiful yet extra perishable items which are labeled by vendors as such, for example, Amazing Gray Poppies. These labeled extra perishable items are buy-at-your-own risk item exception and will not be refunded.
A claim will not be approved if you purchased product via pre-order that is no longer needed.
To place a claim and receive credit on product or, when possible replace product, please review the following information:
Any quality problems, shortages, or wrong product must be reported to Gather Flora within 24 hours of receipt of the product. This may be done in person at one of our pick-up locations or by completing our Product Claim Form.
You may request a claim if you are able to demonstrate that an inaccurate web photo/description is the reason for the product not meeting your expectations within reason.
Claims submitted must include ALL of the following information and may be completed here:
date received
total dollar amount of claim requested
copy of receipt
product name(s) + photos that clearly demonstrate the problem
quantities claimed: stems/bunches
reason for claim (with brief explanation)
Upon approval of the customer’s claim, store credit or product replacement when possible, will be issued along with an email confirmation to the customer.